How can we help you?
What does 'Manual Verification' mean, and how long do I have to wait?
Manual verification means that there were some details on your application that did not match what the University has on record. Therefore, they need to look up your details manually before they can verify that you qualify for an account, and activate it.
Verification usually takes around 2-3 days, but this can be longer during busy periods or holidays.
If you wish, you can log in to your account to check on the status of your application. Once you have logged in, go to the My Account dashboard and click on Verification in the bottom left:
If you have any questions about manual verification, please contact our helpdesk at firstname.lastname@example.org